We’re hiring!
Passionate about personal health and wellness? Inspired by new and complex challenges?
Driven by the idea of disrupting the wellness industry? Determined to build the best experience possible
for millions of users? Ready for a fulfilling role, not just an easy one? If all apply to you, and
you want to play an impactful role in building the future, we want to hear from you.
Our core values
This is how we behave, prioritize, and make decisions.
01
We Are Optimizers
We are positive people in constant pursuit of better - career, relationships, health and longevity.
02
We Won’t Stop
We don’t stop at good enough. We keep improving until it’s epic.
03
We Got You
We make honorable agreements with each other and our customers with the help of structures and processes.
04
We Are Conscious Communicators
We stay drama free through mindfulness, speaking unarguably, and revealing over concealing.
05
We Value Health Over Wealth
We impact the health of our members through prioritizing impeccable science, innovation, transparency, and ethical decisions.
We are Vessel
01
Team
With full-time, part-time, and advisory roles, we’re a primarily remote yet
close-knit team of doers. We value accountability and action, creative thinking and problem solving,
and always find time to have a little fun along the way.
02
Culture
Even though we’re mostly a virtual team, our culture is alive and well. First
and foremost, we treat each other like adults, always pushing each other to grow as performers and
leaders. The health tech industry is fast-paced, highly competitive, and always changing so we
expect our team members to bring a high level of accountability and autonomy to their roles. Our
culture is radically open, fast-moving, supportive, and leaves plenty of room for fun along the
way.
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How we give back
Every test card purchased provides nutritional support to a child in need for an entire month through our partnership with Vitamin Angels. We’re proud to join them in the fight to lower mortality rates and end global malnutrition.
Current job openings
Vessel is an early-stage startup bringing wellness tracking into the home.
We’re
still in the scrappy startup phase, and are looking for people who are comfortable with the fast pace. We’re
a mostly remote team. We value shipping epic products, having each other’s back, doing things the right way,
and always optimizing in our personal and professional lives.
We’re an experienced team with a
diversity of skills and backgrounds that range from early stage and unicorn startups to large public
corporations. The whole of our efforts are greater than the sum of the parts and we are consistently looking
for people who share our values to bring their experiences and perspectives to the team.
01
Technical Writer
$72- $85k
Full-time, 6-month contract, possibility of
extension
Mission/Purpose
The purpose of the
technical writer is to provide support to develop and optimize documentation. This includes
ensuring compliance to our quality system, and training the Vessel team on proper
documentation. The technical writer will assist the team in moving the documentation from
initial draft to ready for release allowing the quality department as well as other groups
to focus on process improvement.
Role and Responsibilities
-
Develop documentation in R&D and Manufacturing from beginning to end in collaboration
with other team members.
- Audit/approve team member documentation to ensure compliance
and implementation of proper documentation practices.
- Train employees on proper
implementation.
- Ensure compliance with Vessel Quality Systems.
- Develop
Documentation procedure, if required.
Requirements
Skills to excel
- Requires good
organization and verbal and written communication skills.
- Strong computer skills,
including Microsoft Word.
- Ability to listen and document technical information into a
written document.
- Proactive and effective interpersonal
communication.
What technical knowledge do you need to perform in your
role?
Required
- Microsoft Word
-
Google Docs
- Google Drive
Preferred
-
Microsoft Excel
- Google Sheets
Qualifications (Must
haves)
- Experience in an FDA regulated industry
- Experience in
documentation in a manufacturing and R&D environment
- Experience in Document
management software
Qualifications (Nice to haves)
- Experience
in Medical Devices
- Experience in Greenlight Guru
- Experience in developing
documentation SOPs
We do consider candidates requiring H1B transfer and TN
Visa
Equal Opportunity Employer
We're an equal
opportunity employer. All applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or
disability status.
As an equal opportunity employer, Vessel complies with all
applicable laws, rules and regulations preventing discrimination against job applicants
based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status,
martial status, physical challenges, or any other relevant
factor.
Benefits
Salary: $72,000 - $85,000
02
Financial Controller (remote)
$120,000-$135,000
Work fully remote within the United
States
Mission/Purpose
Vessel is on a mission to bring a lab to
every hand, to democratize health data so that anyone can live a happier, longer, more epic
life. Accomplishing that mission requires a close eye on cash, and for us to spend cash
intentionally. The financial controller will be that steward. They will oversee and manage
the finance and accounting departments at Vessel to ensure we are spending the money
appropriately, watching the outflow of cash carefully, and ultimately taking into account
our financial position when making major strategic decisions.
Accountabilities
- AP and AR functions are running effectively
and efficiently
- Financial planning and modeling is accurate and up to date which
enables proper planning and forecasting
- Cash planning and management is accurate and up
to date
- Books are closed by the 10th of each month
- Liability is minimized by
implementing and upholding proper procedures and
contracts
Requirements
Skills
- Attention to details and the
expert on the financial model / financial forecasting
- Systematic Thinking: Financial
and Accounting groups have proper systems in place that allow us to see our financial
standing in real time
- Communication: Communicating clearly and raising flags in our
financial planning, and collaborating with teammates to mitigate flags
- Organization:
Able to manage multiple projects so that nothing falls through the
cracks
What technical knowledge do you need to perform in your
role?
Required
- Quickbooks
- Google Sheets
- Carta or similar cap
table management software
Preferred
- Shopify
-
Bill.com
Qualifications (Must haves)
- 3+ years experience as a
controller for a start-up or mid-level company
- 2+ years experience in a DTC or CPG
(Consumer packaged goods) company
- Experience in a company that manufactures its own
products
Qualifications (Nice to haves)
- Experience in a company
with a heavy R&D focus
- Experience with subscription based products and calculating
retention metrics
We do consider candidates requiring H1B transfer and TN
VisaEqual Opportunity Employer
We're an equal opportunity employer.
All applicants will be considered for employment without attention to race,
color, religion, sex, sexual orientation, gender identity, national origin, veteran or
disability status.
As an equal opportunity employer, Vessel complies with all
applicable laws, rules and regulations preventing discrimination against job applicants
based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status,
martial status, physical challenges, or any other relevant
factor.
Benefits
Salary: $120,000 -
$135,000
Equity
Healthcare Plan Contribution
Fully remote within the United
States
Unlimited Paid Time Off
03
Customer Experience Recovery Specialist (remote)
$20.20/hr
Work fully remote within the United
States
Mission/Purpose
Vessel is experiencing explosive growth
and is adding value to our Member experience everyday. The Member Experience Recovery Team
is the biggest believer of this value and works hard to reach out to dormant members to
reactivate their memberships and preserve retention rates. When members reach out to inquire
about discontinuing their plan this team jumps in to re-engage and build back their
excitement about Vessel.
If you love creating meaningful connections and enjoy the
challenge of discovering creative solutions to member needs, this is the opportunity for
you! As part of the overall Member Experience team, you will also have the opportunity to
work directly with our members as they make their very first purchase with Vessel and as
they continue to invest in their wellness. As a fast paced start up we need you to roll up
your sleeves and manage inquiries coming in from multiple channels (Chat, Phone, Email,
social) as well as manage outbound contacts.
It’s a big deal, so we need someone
super dependable, empathetic to our member’s needs, and fun to be around! You understand
Customer Experience is a product; delivering a WOW experience with each and every member
interaction.
Accountabilities
- Maintain and aim to exceed the
company goal of 92% customer retention.
- Provide surprise and delight WOW moments to our
members resulting in brand loyalty.
- Collaborate with the dormant user recovery team on
membership save tactics and continuously test them while tracking success rate.
- Handle
incoming member requests via chat, phone and email.
- Positively contribute to the
department's CSAT.
Requirements
Skills to
Excel
- Proven Sales experience- We are looking for someone who can
naturally “sell” while coming across as least “sale-sy” as possible.
- Organized and able
to respond to member inquiries within departments SLA’s
- Highly empathetic and able to
recognize member needs.
- Self-starter attitude capable of managing various initiatives
on a daily basis.
- Motivated “Go-Getter” passionate about utilizing metrics and
analytics to measure success.
What technical knowledge do you need to
perform in your role?
Preferred
- Zendesk
-
Asana
- Notion
Qualifications (Must haves)
-
Previous experience in an outbound call center or related Sales position
- English
proficiency
Qualifications (Nice to haves)
-
Bachelor’s degree2+ years experience in inside sales or related field
- 2+ years
experience in Customer Service role
- Experience working with customers on the phone or
via chat/email
- Zendesk Experience a plus
- Analytical thinker
We do
consider candidates requiring H1B transfer and TN Visa
Equal Opportunity
Employer
We're an equal opportunity employer. All applicants will be
considered for employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or disability status.
As an
equal opportunity employer, Vessel complies with all applicable laws, rules and regulations
preventing discrimination against job applicants based on: race, ethnicity, religious
beliefs, gender, gender identity, age, veteran status, martial status, physical challenges,
or any other relevant factor.
Benefits
Hourly:
$20.20
Healthcare plan contribution
Equity
Work fully remote within the United
States
Unlimited Paid Time Off
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